FREQUENTLY ASKED QUESTIONS

Only articles we have on stock can be ordered. This ensures a short delivery time for you. If an article you selected cannot be ordered please sent a product request via the contact form.

For non sterile articles you can select up to 9 packaging units (Trays). Sterile articles are packed in a Single Parcel Delivery Box that consists out of 6 packaging units (Tubs). You can select up to 10 boxes for each sterile article per order. A Fast Track Kit consists out of one Box with suitable components. You can select up to 3 Kits for each article per order.

You can choose between advanced payment and 30 days net.
All advanced payments must be made within two weeks from receipt of the pro-forma invoice. To see our Terms & Conditions click here.

Currently commercial customers from the EU, Switzerland and UK can register themselves and order online. If your country is not listed yet, please send your request via the contact form and our sales colleague will get back to you.

If you register yourself prior to your first order, we can shorten the lead time of your order. Each registration will be checked for accuracy and may take up some time.

Click here to use our registration form. You will be able to log in immediately. If you are already a SCHOTT Pharma customer, please enter your customer number as well.

You find a link to reset your password in the Log In area. Enter your username and you will recieve a link to reset your password within 24 hours. If you have not changed your username, it will equal your e-mail address.

Login with your username and password. The My Account area offers the option to change your personal data or the company data. The change request will be reviewed and may take some time to be visable for you.

Click here to see our Data Protection Policy. If you have any further questions, please contact our customer care.

Login with your username and password. The My Account area offers the option to display your order history. You can see all orders placed from your company and their status, online and offline.

You can only cancel your order prior to shipment. Therefore we need your cancellation in writing via e-mail or contact form.

Click here to open the Search Page. Filters will help you to narrow your search.

Clicking on the SCHOTT Pharma logo in the top left corner will always bring you back to the main menu.

On every product page you find detailed information about the products. Click on technical details to find out more about Dimensions & Cosmetics, Possible Applications, Advantages and Package Information. If you have any further questions please get in touch with us.

Yes. The shopping cart saves the articles you selected, even after logging out. Please be aware that some of the articles you have selected could sell out while you are logged out.

The Online Shop can run with all known browsers for desktop and mobile devices. However, you may experience display problems when using some older browsers. The Internet Explorer 11 is not supported.

For delivery within Europe, we charge a flat shipping fee per order. The flat rate for shipping is shown in the check out.

You need to be a registered customer in order to get the pro-forma invoice, that equals the order confirmation (see Terms & Conditions for details). That might take up to 7 days for your first order. For every other order you will receive the pro-forma invoice within 3 days.

After clicking on “Submit Your Order” you will receive an e-mail confirmation. If it is your first order please be aware that we first need to process your customer registration. Therefore it might take a little bit longer until you receipt your pro-forma invoice. Once the payment is made we will ship the goods within two weeks.

For all other payment options, we ship the goods within two weeks after receiving the order and have you registered in our system. Please excuse a different delivery time during the holiday season.

Once we posted the goods you can find a tracking link to your shipment in the order history.

Unfortunately you cannot send back the goods. If you have a complaint to your order, please get in touch via e-mail or contact form. We are more than happy to help you.